Shipping policy

Due to the current conditions around the worldwide outbreak of the Coronavirus, huge strains have been put on the medical industry as well as manufacturer's internationally and locally. As Sage Health Solutions we do not hold large volumes on certain lines and rely on our suppliers to deliver timeously in order for us to complete orders. At this time due to the huge demands on our suppliers, there are delays on some of our products and will therefore be a delay on our supply. We will keep you informed should a product that you have ordered or do order that may be affected.

 

1.Local Delivery

1.1 Sage Health Solutions offers 2 (two) methods of delivery of Goods to you. You may elect delivery via:

1.1.1 courier; or

1.1.2 self-collection;

 

1.2 Our delivery charges are subject to change at any time, without prior notice to you, so please check the FAQs for the most up-to-date information. You will see the applicable delivery charges in your cart when you check out.

1.2.1 Where it accepts your order, Sage Health Solutions will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.

1.2.2 Sage Health Solutions obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Sage Health Solutions is not responsible for any loss or unauthorized use of a product, after it has delivered the product to the physical address nominated by you.

 

1.3 No changes can be made to your delivery address once payment has been received and you have received your Payment Confirmation email.

 

1.4 Hospital Bed rentals (big and bulky) cost are as follows;
Within the Southern suburbs of Cape Town, between, Muizenberg and Newlands and between, Hout Bay and Mitchell's Plain also known as district A

Delivery cost is R450.00

Collection cost is R450.00

from district A plus a 20km distance, also known as district B, the cost of delivery for Hospital Beds are as follows;  

Delivery cost is R550.00

Collection cost is R550.00

from district B plus a 20km distance, also known as district C, the cost of delivery for Hospital Beds are as follows; 

Delivery cost is R650.00

Collection cost is R650.00

If at any time delivery for a Hospital Bed is approved for a location point beyond district C, a cost will be provided upon the process of an order.